Shipping & Delivery Policy
Last Updated: August 2, 2026
Thank you for choosing Lifted Labs. We strive to process and ship every order as quickly and efficiently as possible. Please review the information below regarding our shipping policies.
Order Processing
Orders are typically processed within 1–2 business days after payment has been received and verified.
Orders placed on weekends or statutory holidays will be processed on the next business day.
During product launches, promotions, holidays, or periods of high order volume, processing times may be slightly longer.
Shipping Within Canada
We currently ship to all Canadian provinces and territories.
Estimated delivery times after your order has been shipped:
- Standard Shipping: 2–7 business days
- Expedited Shipping: 1–3 business days (where available)
Delivery times are estimates only and are not guaranteed.
Shipping Rates
Shipping costs are calculated during checkout based on:
- Delivery location
- Shipping method selected
- Order weight and dimensions
Any available free shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number (when applicable).
Please allow up to 24 hours for tracking information to become available after receiving your shipping confirmation.
Shipping Delays
While we make every effort to ensure prompt delivery, delays may occur due to:
- Severe weather
- Carrier delays
- Customs inspections
- High shipping volumes
- Postal service disruptions
Lifted Labs is not responsible for delays that occur once a shipment has been handed over to the carrier.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an incorrect address is entered and the order has not yet shipped, please contact us immediately.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be resent.
Lost or Damaged Shipments
If your package arrives damaged or appears to have been lost in transit, please contact us within 7 days of the expected delivery date.
Please include:
- Your order number
- Photos of any damaged items or packaging (if applicable)
- A description of the issue
We will work with the shipping carrier to investigate and determine the appropriate resolution.
Stolen Packages
Once a shipment has been marked as delivered by the carrier, Lifted Labs cannot guarantee the security of the package.
If you believe your package has been stolen after delivery, we recommend:
- Checking with household members or neighbours
- Contacting the shipping carrier
- Filing a claim where applicable
We will gladly assist with any information needed to help resolve the issue.
Delivery Refusals
If a shipment is refused by the customer or returned due to failed delivery attempts, any shipping costs incurred by Lifted Labs may be deducted from the refund.
Questions?
If you have any questions about shipping or your order, we’re happy to help.
Lifted Labs
Email: support@liftedlabs.ca
Website: www.liftedlabs.ca