Privacy Policy
Last Updated: August 2, 2026
Lifted Labs (“Lifted Labs,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, or otherwise interact with us.
By using our website, you agree to the practices described in this Privacy Policy.
Information We Collect
We may collect the following types of personal information:
Information You Provide
When you use our website, you may provide information including:
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment information (processed securely through our payment providers)
- Order history
- Customer support communications
- Any information you voluntarily submit through forms or email
Information Collected Automatically
When you browse our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Referral website
- Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer support
- Respond to inquiries
- Process refunds and exchanges
- Improve our website and services
- Personalize your shopping experience
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send order confirmations, shipping updates, and service-related communications
With your consent where required by law, we may also send promotional emails regarding new products, special offers, and company updates. You may unsubscribe at any time.
Payment Information
For your security, Lifted Labs does not store your complete credit card or payment information.
Payments are securely processed by trusted third-party payment providers using industry-standard encryption and security practices.
Cookies
Our website uses cookies and similar technologies to:
- Remember your preferences
- Improve website functionality
- Analyze website traffic
- Measure marketing performance
- Enhance your browsing experience
You can disable cookies through your browser settings, although some features of the website may not function properly.
Analytics
We may use analytics tools to understand how visitors interact with our website. These tools may collect anonymous usage information such as pages visited, session duration, device information, and general geographic location.
Marketing Communications
If you choose to receive marketing emails, we may occasionally send information regarding:
- New product launches
- Promotions
- Educational content
- Company news
You may unsubscribe at any time by clicking the “Unsubscribe” link included in our emails or by contacting us directly.
Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only when necessary with trusted service providers that assist us in operating our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Email service providers
- Marketing platforms
- Analytics providers
These providers are permitted to use your information only to perform services on our behalf.
We may also disclose information when required by law or to protect our legal rights.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to help protect your personal information from unauthorized access, disclosure, alteration, or destruction.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain personal information only for as long as necessary to:
- Fulfill the purposes described in this Privacy Policy
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized where appropriate.
Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal information we hold about you
- Request corrections to inaccurate information
- Request deletion of your personal information where permitted by law
- Withdraw consent to certain data processing activities
- Opt out of marketing communications
To exercise these rights, please contact us using the information below.
Children’s Privacy
Our website is intended for adults and is not directed toward children under the age of majority in their jurisdiction.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of those websites. We encourage you to review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements, or business operations.
The updated version will be posted on this page with the revised “Last Updated” date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Lifted Labs
Email: support@liftedlabs.ca
Website: www.liftedlabs.ca