Refund & Returns Policy
Last Updated: August 2, 2026
At Lifted Labs, customer satisfaction is our top priority. Due to the nature of our products, we have established the following Refund & Returns Policy to ensure the safety of our customers while maintaining fair business practices.
Returns
We accept returns of unused, unopened products within 7 days of the delivery date.
To be eligible for a return:
- The item must be unopened, unused, and in its original packaging.
- The product must be in resalable condition.
- Proof of purchase (order number or receipt) is required.
For hygiene and safety reasons, we cannot accept returns on:
- Opened or used products.
- Products with broken safety seals.
- Gift cards.
- Clearance or final sale items.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you received the wrong item, please contact us within 7 days of delivery.
Email us at support@liftedlabs.ca with:
- Your order number.
- A description of the issue.
- Clear photos of the product and packaging.
Once reviewed, we will gladly send a replacement or issue a refund at no additional cost.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Original shipping charges are non-refundable unless the return is the result of our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless:
- The wrong item was shipped.
- The product arrived damaged or defective.
- The return is due to an error made by Lifted Labs.
We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Order Cancellations
Orders may be cancelled only if they have not yet been processed or shipped.
If your order has already been fulfilled, it cannot be cancelled and must follow the standard return process outlined above.
Non-Delivery & Lost Packages
Once an order has been marked as delivered by the shipping carrier, Lifted Labs is not responsible for lost or stolen packages. If you believe your package was stolen or delivered incorrectly, please contact the shipping carrier directly. We will gladly assist where possible.
Right to Refuse Returns
Lifted Labs reserves the right to refuse returns or refunds that do not meet the conditions outlined in this policy or where abuse of the return policy is suspected.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Lifted Labs
Email: support@liftedlabs.ca
Website: www.liftedlabs.ca
We are committed to providing high-quality products and exceptional customer service, and we’ll always do our best to resolve any issues quickly and fairly.